Route 24 Productions

Answers to frequently asked questions

Why doesn't the DVD play correctly in my DVD player?

The DVDs we sell are burned DVDs vs. stamped or replicated DVDs. When you rent a movie, these DVD are replicated by the 1000’s. This process of replicating guarantees it will play on all DVD players.

Currently there are two formats for burning DVDs: DVD-R and DVD+R, pronounced “DVD dash R” versus “DVD plus R”. Right now in the DVD world, there is a debate going on regarding what format is to be the standard. We believe the DVD-R format will reign the winner. Remember when VHS and Beta had the same war in the 80’s. We believe this is going on right now.

DVD player manufactures are changing technology to play either format, however, occasionally players will not play the ‘dash R’ format. DVD-R is compatible with about 90% of all DVD players. Some older models have difficult reading the media. You may experience skipped frames, or your machine may not even recognize the disc.

If you want to learn if your machine can play DVD-R, follow this link: http://www.videohelp.com/dvdplayers . If you have problems playing your DVD, the link above has a list of DVD players by make and model numbers that will play DVD-R. The number of machines that don't play DVD-R is diminishing.

If you are having trouble playing your DVD, try viewing it on your computer. It should play without any problem as computers are DVD-R compliant. If you still are having difficult, please contact us and we will convert your DVD to VHS tape, should you prefer.

I have a Mac and I can't view the movies online. How come?

You may need to download additional software from Microsoft. The movies on this site have been formatted as .wmv files which allows for streaming video. Windows Media Video (WMV) is a generic name for the set of video codec technologies developed by Microsoft. It is part of the Windows Media framework. The codecs were originally developed as proprietary codecs for low-bitrate streaming applications. Besides being one of the most popular codecs for distributing video on the Internet, the codec is also used to distribute high definition video on standard DVDs in a format Microsoft has branded as WMV HD.

You can find the free downloads and additional information at:
http://www.microsoft.com/windows/windowsmedia/player/mac/default.aspx

All information on this website is available for personal use only and may not be reproduced without written consent from Route 24 Productions. Please read our Terms and Conditions for details

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